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FAQ

Have questions? Find answers to common queries here.

Customer Support

Need assistance with your parcel or any other support?

Other Inquiries

Want a quote, join our Delivery Service Partner (DSP) network, or become part of our team?

Customer Support

For parcel tracking issues or any customer support, please contact:

Email:
cs@mail.gofoexpress.com
Hotline:
Mainland USA: +1 (949) 688-6032
(MST, 9:00-12:00 13:00-18:00 Mon-Fri)
Puerto Rico: +1 (949) 688-6032
(AST, 9:00-12:00 13:00-18:00 Mon-Fri)
WhatsApp Message:
+1 (939) 241‑3033

FAQ

The tracking and tracing system indicates that my package has been delivered, but I am still waiting to receive something.


Tracking and tracing say your package was delivered, but you haven’t received anything. Don’t worry; there are several things you can do.

Check with your neighbors.
Our courier may have delivered your package to your neighbors or an (outside) mailbox, but we needed to remember to pass along this information. Check to see if this happened to you and if your nearest neighbors received your order.

Your package is often still in transit.
Have your neighbors not received anything, either? In this case, we advise you to wait for a working day. In many cases, when your order appears to have been delivered in the tracking system, but you have not received it, it will still be delivered the next business day. This means that the online status of your package may need to be corrected, but your shipment is still on its way.

Are you still waiting to receive something?

Did you receive anything after one business day? Sorry about that! The first step is to contact the sender, for example, the online store where you placed your order. If you can’t find a solution, contact us directly.

When will my package be delivered?

If you receive a shipping number from the sender, which may be the online store where you ordered a product, you can always track the package online using the “Tracking” feature. You can check the status of the parcel as soon as it is registered with us. This can sometimes take some time.

Where do I see the current status of my shipment?

You use your shipment number to check the status of your parcel. This can be done via https://gofoexpress.com/tracking You will find all the information about your shipment there. Don’t have a shipment number? Then request it from the shipper.

What should I do if my parcel is delayed or lost?

In that case, please get in touch with the sender. For example, the customer service of the webshop or the platform where you ordered, or with the person who sent something to you. They will help you further and can start an investigation at GOFO Express if something is wrong.

I have received a parcel that is not intended for me. I have a complaint about how my parcel was delivered. What can I do?

We’re sorry to hear that! You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that we deal with your complaint. You can also submit your complaint to GOFO Express’s customer service department.

I am still waiting to receive a shipment number. What should I do?

If you do not have a shipment number, we recommend contacting the sender of your parcel, which could be the customer service department of the online store where you placed your order. The sender will know the shipment number.

My parcel has been returned to the sender. What can I do?

Unfortunately, we will no longer be able to intercept your parcel. We recommend contacting the sender, which could be the customer service department of the online store where you ordered the parcel. They can ensure that your parcel is resent.

Other Inquiries

36-47 MAIN STREET, FLUSHING, NY, 11354, USA
Sales:
Need a quote or want to discuss a deal? Please contact:
sales@gofoexpress.com
Recruiting:
For job applications and career opportunities, please contact:
hr@gofoexpress.com
DSP Sourcing:
For Delivery Service Partner collaborations, please contact:
dspsourcing@gofoexpress.com

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